A credit request may be granted for an extended illness/emergency of 3 weeks or more. A detailed doctor’s note that includes illness/injury and dates must be submitted with the request. Credits expire one year from the date of issue.
Should the Y find it necessary to cancel a class due to safety, weather, etc., a full credit or make-up class will be issued.
There may be situations in which a refund is requested. Refunds are at the discretion of the Directors, with a processing fee of 10% of the refund amount, up to a maximum of $25.00.
It takes an average of 4 to 6 weeks for a refund to be processed and paid out. Credits are available within 10 days upon approval from the Department Director.
Please be aware that YKids and the Tiger Sharks Swim Team have extended credit policies.